Gucci Store Director

Naples • USA

Wednesday, November 26, 2025

Gucci, a distinguished brand under the Kering conglomerate, is renowned for its commitment to luxury and innovation in the fashion industry. As an employer, Gucci fosters a dynamic environment that encourages creativity and excellence, offering opportunities for professional growth and development within a globally recognized brand.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring profitability.
2. Analyze store performance and report on business trends, including competitor performance.
3. Demonstrate sales leadership through active customer engagement and ensuring high levels of customer service.
4. Manage stock levels to maximize full price selling and align with new product launches.
5. Train associates on current collections and brand strategies.
6. Communicate company KPIs and develop strategies to meet performance standards.
7. Develop business action plans with the Market Director to enhance sales.
8. Lead the team in establishing relationships and organizing local events to promote sales.
9. Stay informed on competitors, fashion trends, and industry innovations.
10. Conduct coaching sessions with associates to review performance and provide feedback.
11. Oversee performance check-ins and establish employee goals.
12. Attract, recruit, and retain a high-performing team.
13. Ensure a consistent onboarding experience for new hires.
14. Manage staff resources and scheduling to drive sales and ensure customer service.
15. Partner with Human Resources for employee relations issues.
16. Utilize a top client strategy to retain and develop high potential clients.
17. Promote brand awareness and capture market share through community outreach.
18. Lead the team in executing superior customer service and after sales experience.
19. Ensure development and execution of CRM initiatives.
20. Monitor CRM database reporting to build client relationships.
21. Collaborate with Operations, Human Resources, and Loss Prevention while adhering to company policies.
22. Monitor store expenses and maintain operating budget.
23. Ensure compliance with Loss Prevention audits and inventory reconciliations.
24. Oversee merchandise requests and shipments.
25. Provide accurate scheduling and payroll submission.
26. Support visual merchandising standards set by headquarters.
27. Maintain organization of company assets and adhere to policies.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports and identify business trends.
4. Proven ability to drive positive customer experiences.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Sales leadership and customer engagement.
2. Performance analysis and reporting.
3. Stock management and product launch alignment.
4. Employee training and development.
5. KPI communication and strategy development.
6. Event organization and relationship building.
7. Competitor and trend analysis.
8. Performance coaching and feedback provision.
9. Recruitment and talent retention.
10. Onboarding and scheduling management.
11. CRM initiative execution.
12. Expense monitoring and budget maintenance.
13. Loss prevention compliance.

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program based on individual and organizational performance is also available.

Gucci fosters a radically client-centric mindset, promoting a collaborative and innovative work environment. The brand values creativity, ownership, and continuous learning, encouraging employees to explore new ideas and build meaningful connections.