Gucci Store Director

Mexico City • Mexico

Thursday, November 20, 2025

Gucci, a distinguished name in the luxury fashion industry, is renowned for its innovative and progressive approach to fashion. As a part of the esteemed Kering Group, Gucci stands at the forefront of Italian craftsmanship, delivering products that epitomize quality and meticulous attention to detail. The brand is committed to fostering a dynamic and inclusive workplace, offering employees opportunities for growth and development within a stimulating environment.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
2. Analyze monthly store performance and report on current trends, including competitor performance.
3. Demonstrate sales leadership on the sales floor through customer engagement, ensuring the highest level of customer service and meeting mystery shopper program goals.
4. Manage and support stock levels through communication with key business departments to maximize full price selling and align with new product launches.
5. Train and communicate current collection knowledge to client advisors, ensuring the team is educated on brand pillars and season strategy.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.
8. Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
9. Proactively follow competitors, fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching sessions with client advisors to review performance and provide feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to drive sales and ensure elevated customer service.
15. Partner with Market Director and Human Resources for employee relations issues.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high-potential clients.
17. Promote brand awareness and capture market share through community outreach and events.
18. Lead the team in executing superior customer service and after-sales experience.
19. Ensure development and execution of company CRM initiatives.
20. Monitor CRM database reporting to ensure meaningful customer data capture.
21. Collaborate with Operations, Human Resources, Loss Prevention, etc., adhering to company policies.
22. Monitor store expenses and maintain operating budget while reducing costs.
23. Ensure timely submission of accounts payable invoices and cash disbursement policies.
24. Comply with Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations.
25. Oversee processing of merchandise requests and shipments.
26. Provide accurate monthly schedules and ensure timely payroll submission.
27. Support and maintain visual merchandising standards set by headquarters.
28. Maintain organization of company assets per guidelines.
29. Maintain the borrow log and consignment program according to company policy.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field.
3. Fluent in Spanish and English.
4. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.

1. Ability to analyze selling reports and identify business trends.
2. Proven ability to drive positive customer experiences and deliver measurable results.
3. Ability to manage competing priorities in a fast-paced environment.
4. Industry awareness and strong business acumen.
5. Strong verbal and written communication skills.
6. Excellent organizational skills.
7. Passion for the Fashion Industry.
8. Flexibility to work a retail schedule including evenings, weekends, and holidays.

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is mandatory.

Gucci offers a stimulating and fulfilling workplace environment with opportunities for learning and growth, emphasizing talent development and internal mobility.

Gucci is committed to building a diverse workforce, valuing diversity in all its forms, and fostering an inclusive environment where every employee can express their talent and reach their full potential. The company promotes leadership skills and encourages a client-centric, collaborative, and innovative approach to work.