Gucci Store Director

Charlotte • USA

Thursday, July 24, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and unparalleled craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive and enriching workplace for all employees.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity.
2. Analyze monthly store performance and report on current trends, including competitor performance.
3. Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring the highest level of customer service.
4. Manage stock levels through direct communication with key business departments to maximize full price selling.
5. Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and season strategy.
6. Communicate company set KPIs and identify strategies to ensure performance standards are met.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category.
8. Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
9. Proactively follow current competitors, fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching/counseling sessions with associates to review performance and provide feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline through networking.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service.
15. Partner with Market Director and Human Resources People Partner for all employee relations issues.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients.
17. Promote brand awareness and establish market/store presence through community outreach and company-sponsored events.
18. Lead the team on executing superior customer service and after-sales experience to increase customer loyalty.
19. Ensure the development and execution of company CRM initiatives by providing action plans to the team.
20. Monitor monthly CRM database reporting to ensure the capture of meaningful customer data.
21. Collaborate with Operations, Human Resources, Loss Prevention, etc., while adhering to all company policies and procedures.
22. Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
23. Ensure timely submission of accounts payable invoices and cash disbursement policies.
24. Comply with all Loss Prevention audits, incident reporting, and inventory reconciliations.
25. Oversee the processing of daily incoming and outbound merchandise requests and shipments.
26. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage.
27. Support and maintain visual merchandising standards set by the Worldwide headquarters.
28. Maintain organization of company assets per the back of house and front of house guidelines.
29. Maintain the borrow log and consignment program ensuring adherence to company policy.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports, identify business trends, and react quickly to business needs.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Sales and performance analysis
3. Customer relationship management
4. Strategic planning and execution
5. Communication and interpersonal skills
6. Problem-solving and decision-making
7. Organizational and time management
8. Adaptability and flexibility
9. Technical proficiency in Microsoft Office

Candidates must possess a minimum of 7 years of sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Eligible employees may participate in an employee benefits program and an incentive program, subject to the rules governing the program. Benefits include medical, dental, vision, paid time off, and 401K.

Gucci fosters a culture of inclusivity and accessibility, promoting a community of individuals united by a passion for innovation and excellence in the fashion world. The workplace encourages creativity, collaboration, and continuous learning, ensuring that every employee feels valued and empowered.