Gucci Store Director

Boston • USA

Monday, January 5, 2026

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers an inspiring workplace that values creativity, diversity, and excellence. As an employer, Gucci is committed to fostering a culture of inclusivity and professional growth, providing employees with opportunities to thrive in a dynamic and supportive environment.

1. Lead the store as a strategic and operational leader, ensuring achievement of store results and growth.
2. Develop and enhance the client experience, fostering a client-centric service culture.
3. Drive business performance through cross-functional leadership and leveraging internal and external opportunities.
4. Maintain strategic, operational, and floor leadership to execute company strategy effectively.
5. Model and promote Gucci's values and client-centric strategy.
6. Guide the team in delivering superior client service and after-sales experience.
7. Promote brand awareness and market presence through community outreach and events.
8. Inspire collaboration among team managers to enhance clienteling activities and training.
9. Implement and execute company CRM initiatives, focusing on client development opportunities.
10. Partner with the Client Engagement team to leverage business development opportunities.
11. Champion the use of clienteling tools to drive client loyalty and acquisition.
12. Oversee and guide the team in managing client flow and resolving service issues.
13. Lead local events and product launches, ensuring client attendance and sales targets are met.
14. Stay informed about local trends and competition to maintain market relevance.
15. Function as a role model, embodying professionalism, ethics, and leadership.
16. Manage team performance and development, ensuring high engagement and improvement.
17. Foster a growth mindset and innovative solutions among team members.
18. Provide ongoing feedback, coaching, and career development conversations.
19. Develop leadership capabilities of team managers for future roles.
20. Cultivate and empower talent, facilitating career growth and mobility.
21. Conduct effective store briefings to communicate business objectives and action plans.
22. Resolve employee-relations matters in partnership with management and HR.
23. Attract, recruit, and retain a high-performing team, building a talent pipeline.
24. Ensure consistent and timely onboarding for new hires.
25. Drive and maximize sales performance to achieve sales targets and KPIs.
26. Coordinate sales floor activities, engaging with top clients and ensuring high service standards.
27. Manage stock levels to maximize full-price selling and align with product launches.
28. Ensure training priorities are executed, educating staff on brand pillars and strategy.
29. Guide staff resource allocation and scheduling to drive sales and service standards.
30. Keep updated with competitors' analysis and market trends.
31. Adhere to company policies and procedures, including operations, people, and security.
32. Manage stock levels and align with product launches for optimal selling.
33. Comply with loss prevention audits and inventory reconciliations.
34. Provide accurate schedules and payroll records for employees.
35. Oversee merchandise requests and shipments.
36. Support after-sales services and maintain visual merchandising standards.
37. Ensure adherence to health, safety, and security standards.
38. Maintain company assets according to guidelines.
39. Represent Gucci through appropriate wardrobe and grooming standards.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. High degree of ethics, professionalism, and integrity.
4. Ability to analyze selling reports and identify business trends.
5. Proven ability to drive positive client experiences and deliver results.
6. Ability to manage competing priorities in a fast-paced environment.
7. Proficiency with Microsoft Office software.
8. Industry awareness and strong business and financial acumen.
9. Strong verbal and written communication skills.
10. Passion for the fashion industry.
11. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and strategic thinking
2. Client-centric service orientation
3. Business performance optimization
4. Cross-functional collaboration
5. CRM and clienteling expertise
6. Event and brand promotion
7. Team development and coaching
8. Sales and KPI management
9. Operational and floor leadership
10. Problem-solving and innovation

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health, wellness, and retirement plans, along with opportunities for professional development and career advancement.

Gucci's workplace culture is rooted in creativity, diversity, and excellence. The company fosters an inclusive environment where employees are encouraged to innovate and excel. Gucci is committed to providing a supportive and dynamic atmosphere that values individual contributions and promotes professional growth.