Gucci Store Director

Beverly Hills • USA

Thursday, May 15, 2025

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, providing a dynamic environment where employees can thrive and contribute to the brand's legacy of redefining fashion standards.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
2. Analyze monthly store performance and report on current trends, including competitor performance.
3. Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring the highest level of customer service and meeting annual mystery shop goals.
4. Manage stock levels through direct communication with key business departments to maximize full price selling and align with new product launches.
5. Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy.
6. Communicate company set KPIs and develop strategies to meet performance standards.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.
8. Lead the team to establish relationships and propose local events through networking and support product launches to promote high client attendance and strong sales results.
9. Proactively follow current competitors and fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching sessions with associates to review performance and provide feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to drive sales and ensure an elevated level of customer service.
15. Partner with Market Director and Human Resources for all employee relations issues to ensure effective resolution.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high-potential clients.
17. Promote brand awareness and establish market/store presence through community outreach and company-sponsored events.
18. Lead the team in executing superior customer service and after-sales experience to increase and retain customer loyalty.
19. Ensure the development and execution of company CRM initiatives by providing action plans to the team.
20. Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for building relationships.
21. Collaborate with Operations, Human Resources, and Loss Prevention while adhering to company policies and procedures.
22. Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
23. Ensure timely submission of accounts payable invoices and cash disbursement policies.
24. Comply with all Loss Prevention audits and inventory reconciliations to ensure annual inventory shrinkage is below company target.
25. Oversee the processing of daily merchandise requests and shipments.
26. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records.
27. Support and maintain visual merchandising standards set by the Worldwide headquarters.
28. Maintain full organization of company assets per the back of house and front of house guidelines.
29. Maintain the borrow log and consignment program ensuring compliance with company policy and procedures.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports, identify business trends, and react quickly to business needs.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Sales and performance analysis
3. Customer relationship management
4. Strategic planning and execution
5. Inventory and stock management
6. Visual merchandising
7. Communication and interpersonal skills
8. Problem-solving and decision-making
9. Time management and organizational skills

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $124,000 USD to $138,000 USD.

Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan. Eligible employees may also participate in an incentive program, subject to the program's rules.

Gucci fosters a culture that is radically client-centric, promoting flat, connected, and fast ways of working. The company values creativity, ownership, and collaboration, encouraging employees to be innovative and to take smart risks. Gucci is committed to inclusivity and accessibility, ensuring a supportive environment for all employees.