Gucci Senior Operations Controller

Toronto • Canada

Thursday, January 8, 2026

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, known for its collection of renowned luxury brands. Gucci is celebrated for its innovative designs and exceptional craftsmanship, and as an employer, it offers a dynamic and inclusive work environment that fosters creativity and professional growth.

1. Oversee the efficient operation of the stockroom to ensure accurate inventory management.
2. Execute shipping and receiving processes, addressing any issues with the Store Director or Operations Manager.
3. Ensure timely merchandise movement as directed, adhering to procedures and guidelines including transfers, RTVs, and damages.
4. Maintain an accurate and organized store inventory, overseeing cycle counts and scheduled inventories.
5. Develop and implement ideas to increase operational efficiency and reduce costs.
6. Support the selling process to ensure an exceptional client experience.
7. Print and ticket merchandise, manage returns, and handle price adjustments.
8. Process repairs and damages promptly according to company guidelines.
9. Assist with the physical maintenance of the boutique as needed.
10. Pack, handle, and store merchandise in accordance with Gucci standards.
11. Support store initiatives and projects as required.
12. Adhere to all company policies and procedures.

1. Minimum 2-3 years of retail experience, preferably in luxury or contemporary sectors.
2. Supervisory experience is advantageous.
3. Excellent written and verbal communication skills.
4. Ability to analyze information, identify business priorities, and solve problems.
5. High degree of integrity and strong work ethic.
6. Ability to manage multiple tasks in a fast-paced environment.

1. Excellent organizational skills and attention to detail.
2. Proficiency with technology and internal retail systems.
3. Ability to meet the physical requirements of the position, including climbing ladders and lifting boxes.
4. Team player attitude.

A minimum of 2-3 years in retail, with luxury or contemporary experience preferred. Supervisory experience is a plus.

The base salary range is estimated between $24.00/hour CAD to $27.00/hour CAD, considering various factors such as skills, experience, and location.

Gucci offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring all employees feel valued and empowered. The brand encourages creativity and innovation, creating a vibrant workplace where employees can thrive.