Gucci Senior Operations Controller

Toronto • Canada

Friday, September 19, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability, fostering an inclusive and dynamic workplace that attracts top talent worldwide.

1. Oversee and ensure an efficient stockroom to maintain accurate inventory.
2. Execute shipping and receiving processes, reporting issues and resolving them promptly.
3. Facilitate the timely movement of merchandise in accordance with company procedures.
4. Maintain an organized store inventory through regular cycle counts and reconciliations.
5. Support the sales team to enhance the client experience.
6. Manage the printing and ticketing of merchandise, returns, and price adjustments.
7. Process repairs and damages in compliance with company guidelines.
8. Assist with the physical maintenance of the boutique as required.
9. Ensure merchandise is packed, handled, and stored according to Gucci standards.
10. Participate in store initiatives and projects as needed.
11. Adhere to all company policies and procedures.

1. Minimum 2-3 years of retail experience, preferably in luxury or contemporary sectors.
2. Supervisory experience is advantageous.

1. Excellent written and verbal communication skills.
2. Proficiency in analyzing information and problem-solving.
3. Integrity and strong work ethic.
4. Ability to manage multiple tasks in a fast-paced environment.
5. Outstanding organizational skills and attention to detail.
6. Technological proficiency in retail systems and shipping software.
7. Physical capability to meet job requirements, including lifting and climbing.
8. Collaborative team player attitude.

A minimum of 2-3 years in retail, with a preference for luxury or contemporary experience. Supervisory experience is a plus.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a dynamic and inclusive work environment.

Gucci fosters a culture of inclusivity and accessibility, promoting a radically client-centric mindset and encouraging creativity and ownership among employees. The workplace is characterized by a flat, connected, and fast-paced collaborative environment.