Gucci Senior Operations Controller

Chicago • USA

Thursday, October 9, 2025

Gucci, a renowned luxury fashion brand, is part of the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a diverse and inclusive workplace, where creativity and innovation are at the forefront of its operations. The brand is dedicated to providing exceptional career opportunities and nurturing talent within the luxury fashion industry.

1. Oversee the efficient management of the stockroom to ensure accurate inventory levels.
2. Execute shipping and receiving processes, reporting any discrepancies to the Store Director or Operations Manager and taking corrective actions.
3. Ensure timely merchandise movement as directed, adhering to all procedural guidelines, including transfers, RTVs, and handling of damages.
4. Conduct and oversee store cycle counts, scheduled inventories, and reconciliation processes.
5. Support the sales team in delivering exceptional client experiences.
6. Manage merchandise ticketing, returns, and price adjustments.
7. Process repairs and damages promptly in accordance with company guidelines.
8. Assist with the physical maintenance of the boutique as required.
9. Ensure merchandise is packed, handled, and stored in compliance with Gucci standards.
10. Participate in store initiatives and projects as needed.
11. Adhere to all company policies and procedures.

1. Minimum of 2-3 years of retail experience, preferably in luxury or contemporary settings.
2. Supervisory experience is advantageous.

1. Excellent written and verbal communication skills.
2. Ability to analyze information, identify business priorities, and solve problems.
3. Integrity and strong work ethic.
4. Capability to manage multiple tasks in a fast-paced environment.
5. Exceptional organizational skills and attention to detail.
6. Proficiency with technology, including internal retail systems and shipping software.
7. Physical ability to meet job requirements, including climbing ladders and lifting boxes.
8. Team-oriented attitude.

A minimum of 2-3 years in a retail environment, with luxury or contemporary experience preferred. Supervisory experience is a plus.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a client-centric approach and collaborative working environment. The brand encourages creativity and innovation, valuing each employee's unique contributions and promoting continuous learning and talent development.