Gucci Senior Operations Controller

Austin • USA

Tuesday, August 12, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to quality, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is dedicated to nurturing talent and providing opportunities for professional growth within a supportive and inclusive community.

1. Oversee the shipping and receiving processes, addressing any issues with the Store Director or Operations Manager and implementing solutions.
2. Ensure timely merchandise movement as directed, adhering to procedures including transfers, RTVs, and damages.
3. Maintain accurate and organized store inventory, conducting cycle counts and scheduled inventories with guidance from the Store Director or Operations Manager.
4. Develop and propose ideas to enhance efficiency and reduce operational costs.
5. Support the sales team to deliver exceptional client experiences.
6. Manage merchandise ticketing, returns, and price adjustments.
7. Process repairs and damages promptly in line with company guidelines.
8. Assist with the physical upkeep of the boutique as needed.
9. Handle and store merchandise according to Gucci standards.
10. Participate in store initiatives and projects as required.
11. Adhere to all company policies and procedures.

1. Minimum of 2-3 years of retail experience, preferably in luxury or contemporary settings.
2. Supervisory experience is advantageous.

1. Excellent written and verbal communication skills.
2. Proficiency in analyzing information, identifying business priorities, and problem-solving.
3. Strong integrity and work ethic.
4. Ability to manage multiple tasks in a fast-paced environment.
5. Exceptional organizational skills and attention to detail.
6. Proficiency with technology, including internal retail systems and shipping software.
7. Capability to meet the physical demands of the role, such as climbing ladders and lifting boxes.
8. Team-oriented attitude.

A minimum of 2-3 years in retail, with a preference for luxury or contemporary experience. Supervisory experience is a plus.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development within a globally renowned fashion house.

Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. The company values creativity and empowers employees to express their individuality while working towards common goals. Gucci is committed to providing a supportive atmosphere where every team member can thrive and contribute to the brand's legacy of excellence.