Gucci Senior Manager, Retail Client Engagement

Gucci, a prestigious name in the luxury fashion industry, operates under the umbrella of Kering, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to inclusivity, accessibility, and providing opportunities for professional growth within the luxury sector.

1. Lead the planning and execution of retail client development strategies across directly operated stores and outlet locations.
2. Translate Gucci America's client engagement strategy into store-specific client plans that impact sales.
3. Coordinate partnerships with Store Directors, retail leadership, and corporate client engagement teams.
4. Leverage client pyramid analysis and client mapping to create retail plans.
5. Review client outreach achievements and identify opportunities for improvement.
6. Align with corporate and field teams on client goals and annual client development plans.
7. Analyze the performance and impact of client initiatives on sales and engagement.
8. Collaborate with Retail Area Directors for strategy development and goal setting.
9. Travel to stores to support client development growth.
10. Host regional calls to communicate client direction and strategies.
11. Present business area performance results related to client development.
12. Identify opportunities to enhance training programs for client development.
13. Create tourist development programs for key local and international tourist groups.
14. Build expert knowledge of top clients and engage them with brand experiences.
15. Partner with corporate teams to manage local and international client experiences.
16. Develop personalized brand experiences for top clients.
17. Manage top client seasonal gifting programs.
18. Develop partnerships with travel, hotel, and concierge services.
19. Attend events and network with clients as a brand ambassador.
20. Create and manage regional client engagement events calendar and budget.
21. Develop target client lists for events and manage customer experience.
22. Support store teams in developing new event initiatives.
23. Coordinate corporate identity preparation for in-store events.
24. Manage vendor setup and event execution with documentation and feedback.

1. Bachelor’s degree preferred.
2. 5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
3. Proven ability in client management and partnership management in B2B and B2C environments.
4. Strong interpersonal and relationship-building skills.
5. Exceptional appreciation and understanding of the luxury fashion industry.
6. Excellent written, verbal, and presentation skills.
7. Knowledge of Microsoft PowerPoint and Excel.
8. Experience with CRM Systems and Business Intelligence tools.
9. Strategic, analytical, and relationship-building competencies.
10. Ability to outline a strategic plan and prioritize recommendations.
11. Confidence in presenting to senior management.
12. Collaborative team player.
13. Ability to travel domestically and internationally up to 60%.

1. Client management
2. Relationship building
3. Strategic planning
4. Analytical skills
5. Presentation skills
6. Team collaboration
7. Event management
8. CRM proficiency
9. Retail math knowledge

A minimum of 5 years in management roles within Retail, Marketing, Special Events, Hospitality, or Consulting, with a focus on client management and relationship building in both B2B and B2C environments.

Bachelor’s degree preferred.

A reasonable estimate of the current base salary range is $110,000 USD to $135,000 USD.

Gucci offers a comprehensive benefits package, including health and wellness programs, retirement plans, and opportunities for professional development.

Gucci fosters a culture of innovation and creativity, encouraging employees to break new ground in the fashion world. The company values inclusivity and accessibility, ensuring a supportive environment for all team members.