Gucci Senior Manager, Retail Client Engagement

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees are empowered to contribute to the brand's legacy of luxury and innovation.

1. Lead the planning and implementation of retail client development strategies across directly operated stores and outlet locations.
2. Translate Gucci America's client engagement strategy to align with retail business objectives.
3. Coordinate partnerships with Store Directors, retail leadership, and corporate client engagement teams.
4. Leverage client pyramid analysis and client mapping to develop retail plans that meet sales goals.
5. Regularly review client outreach achievements and tool usage to identify opportunities for improvement.
6. Collaborate with corporate and field cross-functional teams to align on client goals and a 365-day calendar.
7. Analyze performance and impact of client initiatives on sales and client development.
8. Travel to stores to support client development growth.
9. Lead regional calls with store teams to communicate client direction and strategies.
10. Present monthly/quarterly business area performance results related to client development.
11. Identify opportunities to develop stronger training programs for client development impact.
12. Create tourist development programs to engage key local and international tourist groups.

1. Bachelor’s degree preferred.
2. 5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
3. Proven ability in client management and partnership management in B2B and B2C environments.
4. Strong interpersonal and relationship-building skills with VIP clients.
5. Exceptional appreciation and understanding of the luxury fashion industry.

1. Excellent written, verbal, and presentation skills.
2. Proficiency in Microsoft PowerPoint and Excel.
3. Experience with CRM Systems and Business Intelligence tools such as Microstrategy, Siebel, Acxiom.
4. Strategic, analytical, and relationship-building competencies.
5. Ability to outline strategic plans and make recommendations.
6. Confidence in presenting to senior management.
7. Collaborative team player in a cross-functional team environment.
8. Ability to travel domestically and internationally up to 60% of the time.

5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.

Bachelor’s degree preferred.

A reasonable estimate of the current base salary range is $110,000 USD to $135,000 USD.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is dedicated to creating a community of passionate individuals united by the drive to innovate and excel in the fashion world. The brand values inclusivity and accessibility, ensuring a supportive environment where all employees can thrive and contribute to Gucci's legacy of luxury and creativity.