Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative designs and commitment to excellence in the luxury fashion industry. As an employer, Gucci fosters a dynamic environment that values creativity, diversity, and professional growth, offering employees the opportunity to contribute to a legacy of elegance and sophistication.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and surpass individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products in line with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Communication and organizational skills
6. Problem-solving abilities
7. Proficiency in Microsoft Office

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $21.00/hour to $22.00/hour.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. Benefits include opportunities for professional growth and development within the luxury fashion industry.

Gucci prides itself on creating a community of Dream-makers, united by a passion for innovation and excellence in the fashion world. The workplace culture emphasizes inclusivity, creativity, and breaking new ground in the industry.