Gucci Senior Client Advisor

Washington • USA

Wednesday, January 15, 2025

Gucci, a renowned luxury fashion brand, is a part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Uphold the visual display of products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Minimum of 4+ years of sales experience.
3. Bachelor’s Degree in a related field preferred.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Relationship building
3. Coaching and mentoring
4. Product knowledge
5. Sales acumen
6. Visual merchandising
7. Problem-solving
8. Communication
9. Organizational skills
10. Flexibility

A minimum of 4 years of sales experience in retail, luxury retail, or a service-related industry is required. Sales management experience is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a supportive and inclusive work environment.

Gucci fosters a culture of innovation, creativity, and inclusivity. The brand values a collaborative work environment where every team member is empowered to contribute to the company's success. Gucci is committed to providing a workplace that promotes diversity and accessibility, ensuring all employees feel valued and supported.