Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative and progressive approach, Gucci offers a dynamic environment where creativity and collaboration thrive. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring an enriching experience for all employees.

1. Supervise and guide Client Advisors on the sales floor to enhance performance with a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and support training initiatives.
5. Act as a role model by delivering exceptional client service and embodying Gucci's values.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador within the community.
8. Exceed individual KPI goals by maintaining high standards of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and managing coverage during breaks.
10. Maintain visual display standards in line with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric leadership
2. Real-time coaching
3. Relationship building
4. Product knowledge
5. Brand ambassadorship
6. KPI management
7. Operational oversight
8. Conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary is $20/hr CAD.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a culture of creativity, collaboration, and inclusivity. Employees are encouraged to approach challenges with innovation and ownership, contributing to a vibrant and dynamic workplace.