Gucci Senior Client Advisor

Toronto • Canada

Thursday, January 15, 2026

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence. The brand offers a dynamic work environment where employees are encouraged to express their individuality while contributing to the brand's legacy of luxury and sophistication.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate extensive knowledge of Gucci products and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals through superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI management
6. Operational efficiency
7. Problem-solving

Preferred experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $18/hr CAD - $20/hr CAD, plus commissions.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and individuality. The brand values a client-centric approach and promotes a collaborative, fast-paced, and innovative work environment where everyone is considered an owner of their contributions.