Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its commitment to luxury, innovation, and excellence. As a leader in the fashion industry, Gucci offers a dynamic and inclusive work environment, fostering creativity and growth among its employees. The brand is dedicated to maintaining its legacy while continuously pushing the boundaries of fashion.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback.
3. Assist in the professional development and growth of the team.
4. Ensure a consistent and branded onboarding experience for new Client Advisors.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate extensive knowledge of Gucci products and heritage.
7. Attract new clients by acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals through superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage.
10. Uphold visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Leadership and team development
3. Sales and KPI management
4. Product knowledge
5. Brand ambassadorship
6. Problem-solving
7. Communication
8. Organizational skills
9. Adaptability

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations during the application and interview process. Employees are part of a community united by a passion for innovation and excellence in the fashion industry.

Gucci fosters a radically client-centric mindset, encouraging flat, connected, and fast collaborative work. The brand values creativity and ownership, promoting an environment where everyone contributes to the brand's success and legacy.