Gucci Senior Client Advisor

Toronto Canada

Thursday, January 23, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability. The brand offers a dynamic and inclusive work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Engage proactively with clients to establish strong relationships and provide best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to ensure a seamless and pleasant client experience.
6. Collect and utilize meaningful client information to tailor services to individual preferences.
7. Provide insights on local lifestyle trends to enhance the client's experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Use effective selling techniques to drive sales and maintain a client-centric attitude.
10. Promote virtual appointments and distance sales to create additional selling opportunities.
11. Maintain a 'One-Gucci-Client' perspective across all transactions to ensure a positive client experience.
12. Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
13. Participate in store operations, including stock maintenance and general administration.
14. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
15. Contribute to maintaining visual display standards and ensure optimal product levels on the sales floor.

1. 4+ years of luxury fashion sales experience with an excellent track record.
2. Passion for relationship building and people engagement.
3. High degree of ethics, professionalism, and integrity.
4. Proven ability to collaborate with teammates and function as a role model.
5. Deep knowledge and passion for fashion and luxury.
6. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
7. Excellent commercial awareness and client attitude.
8. Strong communication skills, both internally and externally.

1. Relationship building and client engagement
2. Sales excellence and client-centric selling techniques
3. Product knowledge and styling expertise
4. Operational excellence and adherence to policies
5. Communication and collaboration

A minimum of 4 years in luxury fashion sales or a similar customer service role is required, demonstrating a strong track record of success and client relationship management.

Gucci offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the chance to be part of a globally recognized luxury brand.

Gucci fosters a culture of inclusivity, creativity, and innovation. The brand values diversity in thought, background, and skills, believing it enhances the capacity to create, collaborate, and solve problems. Gucci is committed to providing a respectful and responsible workplace where honesty, transparency, and integrity are paramount.