Gucci Senior Client Advisor

Gucci, a revered name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and Italian craftsmanship, Gucci offers a dynamic workplace where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering a culture of inclusivity, accessibility, and professional growth, making it a desirable destination for those passionate about fashion and luxury retail.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach, driving sales as a leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Contribute to maintaining the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Operational support
7. Problem-solving
8. Communication and organizational skills

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations during the application and interview process. Employees are part of a community united by passion and innovation.

Gucci fosters a workplace culture that is radically client-centric, flat, connected, and fast-paced. The company values creativity, ownership, and collaboration, encouraging employees to be innovative and to take smart risks. Gucci promotes continuous learning and talent development, empowering employees to reach their full potential.