Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to fostering creativity, innovation, and inclusivity. The brand offers a dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Supervise and guide Client Advisors on the selling floor to ensure exceptional customer service and drive sales.
2. Collaborate with the Team Manager to provide real-time coaching and feedback.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for new Client Advisors and facilitate training.
5. Act as a role model in delivering an exceptional client service experience.
6. Demonstrate comprehensive knowledge of Gucci products and heritage.
7. Network within the community to attract new clients as a Brand Ambassador.
8. Manage floor operations, including opening and closing procedures.
9. Maintain visual display standards in line with Gucci's guidelines.
10. Support store operations in the absence of management.
11. Serve as the first point of contact for resolving client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills.
2. Customer service excellence.
3. Strong relationship-building abilities.
4. Effective communication and organizational skills.
5. Proficiency in Microsoft Office.
6. Ability to work collaboratively in a fast-paced environment.

Preferred experience in sales management within retail, luxury retail, or service-related industries.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The brand fosters a collaborative and innovative work environment.

Gucci prides itself on a culture that is radically client-centric, promoting flat, connected, and fast ways of working. The brand encourages creativity, ownership, and continuous learning, valuing each employee's unique contributions.