Gucci Senior Client Advisor

Gucci, a prestigious entity within the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic environment where creativity and excellence are at the forefront. The brand is committed to fostering a diverse and inclusive workplace, encouraging employees to express their individuality while contributing to the collective success of the company.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills.
8. Strong organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Sales performance
6. Operational management
7. Problem-solving
8. Communication
9. Organizational skills
10. Flexibility and adaptability

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their individuality and creativity. The workplace is dynamic, with a focus on collaboration, innovation, and continuous improvement. Employees are empowered to take ownership of their roles and contribute to the brand's legacy of excellence.