Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace, where innovation and creativity are at the forefront. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the fashion industry.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci values.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking within the community and acting as a Brand Ambassador.
8. Drive and exceed individual KPI goals through superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain the visual display of products in line with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to enhance customer experiences that foster loyalty and deliver measurable results.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge and brand representation
4. Networking and client acquisition
5. Operational management
6. Problem-solving and conflict resolution

Experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a commitment to inclusivity and accessibility.

Gucci fosters a culture of inclusivity and creativity, encouraging employees to break new ground in the fashion world. The workplace is characterized by a client-centric mindset, collaborative working methods, and an innovative approach to challenges. Employees are empowered to take ownership of their roles and contribute to the brand's success.