Gucci Senior Client Advisor

Plano • USA

Saturday, January 3, 2026

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and high-quality craftsmanship, Gucci offers an inspiring workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees feel valued and empowered to contribute to the brand's legacy.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, and coordinate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Exhibit comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive individual KPI goals by maintaining the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Demonstrated ability to deliver positive customer experiences that build loyalty and measurable results.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. KPI-driven sales performance
6. Operational management
7. Conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development and growth.

Gucci fosters a dynamic and inclusive workplace culture where creativity and innovation are celebrated. Employees are encouraged to express their individuality and contribute to the brand's pioneering spirit. The company values collaboration and offers a supportive environment where everyone is empowered to achieve their full potential.