Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an environment of innovation and creativity, offering employees the opportunity to contribute to a legacy of excellence and craftsmanship. The brand is committed to inclusivity and accessibility, ensuring a supportive and dynamic workplace for all its team members.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, facilitating training in collaboration with store management.
5. Act as a role model by delivering exceptional client service, exceeding client expectations.
6. Maintain comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by embodying the role of a Brand Ambassador within the community.
8. Drive and surpass individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing floor coverage.
10. Uphold visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to enhance customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge and brand representation
4. Sales and KPI achievement
5. Operational efficiency
6. Problem-solving and conflict resolution
7. Communication and interpersonal skills
8. Training and development

A minimum of 3-5 years of experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci prides itself on a culture that values creativity, inclusivity, and innovation. Employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The workplace is dynamic and collaborative, fostering a sense of community and shared purpose among team members.