Gucci Senior Client Advisor

Pittsburgh • USA

Thursday, May 1, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and high-quality products, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring all employees have the opportunity to thrive and contribute to the brand's legacy.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach, driving sales as a client advisor leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service, greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of Gucci products, history, and heritage.
7. Attract new clients by being a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
10. Maintain the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Relationship building with internal and external clients.
2. Customer service excellence.
3. Sales leadership and team supervision.
4. Product knowledge and brand representation.
5. Networking and client attraction.
6. Operational management and problem-solving.
7. Communication and organizational skills.

A minimum of 3-5 years of experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts. Additionally, employees have access to continuous learning and development opportunities.

Gucci fosters a vibrant and inclusive workplace culture where creativity and innovation are celebrated. Employees are encouraged to express their unique talents and contribute to the brand's success. The company values collaboration, continuous learning, and a client-centric approach to business.