Gucci Senior Client Advisor

Perth • Australia

Thursday, May 22, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and high-quality craftsmanship, Gucci offers a dynamic and inspiring work environment where employees are encouraged to develop their skills and grow within the company. As an employer, Gucci is committed to fostering a culture of creativity and excellence.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the initial contact, whether in-store or remotely.
2. Deliver a personalized, client-centric experience to foster strong and lasting relationships, driving repeat business and enhancing brand loyalty.
3. Build rapport with clients by understanding their needs, desires, and aspirations, exceeding their expectations through generosity and connection.
4. Develop and expand the client base by recruiting new clients and elevating existing ones within the segmentation framework.
5. Utilize in-store technology to ensure a seamless, pleasant, and relevant client experience.
6. Collect meaningful client information throughout their journey to tailor services to their preferences.
7. Enhance the client's experience by providing insights on local lifestyle trends, such as theater, arts, and travel.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Employ effective selling techniques in a natural, warm, and elevated manner to drive sales and maintain a client-centric attitude.
11. Select and recommend products that match client needs and effectively utilize cross-selling and upselling techniques.
12. Promote virtual appointments and distance sales to create additional selling opportunities.
13. Maintain a 'One-Gucci-Client' perspective for transactions like exchanges, returns, and repairs to ensure a positive client experience.
14. Guide and inspire clients to make informed purchasing decisions.
15. Foster open and constructive communication with team members, collaborating to propose effective solutions.
16. Resolve common client issues and needs as the first point of contact.
17. Engage clients with storytelling, expert product knowledge, and honest styling advice to assist in purchasing decisions.
18. Attend training sessions to gain insights into product knowledge and selling techniques.
19. Stay informed about fashion trends, competitors, and client segmentation to provide optimal solutions.
20. Combine styling knowledge with product offerings to best serve clients.
21. Embody Gucci's philosophy, values, and lifestyle with enthusiasm.
22. Support consistent and branded onboarding experiences for new Client Advisors and facilitate training in collaboration with store management.
23. Participate actively in store operations, including stock maintenance, inventories, and general administration.
24. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
25. Process all POS transactions accurately and ensure precise capture of client information.
26. Contribute to maintaining visual displays according to Gucci standards.
27. Follow company grooming standards at all times.
28. Ensure optimal product levels on the sales floor in line with corporate policies.
29. Manage general store administration and functionality.
30. Perform management functions at the POS, including approval of client returns and exchanges, when needed.
31. Execute opening and closing procedures, including securing assets such as safe combinations and store keys, when needed.

1. 4+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.
2. Passion for relationship building and people engagement.
3. High degree of ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
4. Proven ability to perform complex tasks with accuracy and commitment.
5. Demonstrated ability to collaborate with teammates and act as a role model.
6. Proven ability to drive and exceed individual and store results, building lasting relationships with customers and colleagues.
7. Deep knowledge and passion for fashion and luxury.
8. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Excellent commercial awareness and client attitude.
2. High flexibility and adaptability to different clients and complex situations.
3. Strong communication skills, both internally and externally.
4. Ability to work in a fast-moving and dynamic environment.

A minimum of 4 years in luxury fashion sales with a proven track record of success.

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Gucci fosters a culture of creativity and excellence, encouraging employees to develop their skills and grow within the company. The work environment is dynamic and inspiring, reflecting the brand's commitment to innovation and high-quality craftsmanship.