Gucci Senior Client Advisor

Palm Desert • USA

Tuesday, July 15, 2025

Gucci, a renowned name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation, inclusivity, and excellence, offering employees the opportunity to be part of a brand that is synonymous with sophistication and style.

1. Provide supervision and guidance to Client Advisors on the sales floor to enhance performance through a customer-centric approach.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding customer expectations.
6. Demonstrate extensive knowledge of Gucci products and heritage.
7. Attract new clients by serving as a Brand Ambassador within the community.
8. Drive and surpass individual KPI goals through superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric leadership
2. Coaching and mentoring
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Operational efficiency
7. Conflict resolution
8. Communication and organizational skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K plans. Employees may also be eligible for an incentive program based on individual and organizational performance.

Gucci prides itself on a workplace culture that is inclusive and accessible, fostering a community of dream-makers who are united by a passion for innovation and excellence in the fashion world. The brand encourages creativity, collaboration, and personal growth, ensuring that every employee feels valued and empowered.