Gucci Senior Client Advisor

Palm Desert • USA

Thursday, February 20, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment that encourages creativity and innovation. The brand is dedicated to excellence and sustainability, offering employees the opportunity to be part of a prestigious legacy while contributing to the future of fashion.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Support team development and growth initiatives.
4. Ensure consistent and branded onboarding and training experiences for Client Advisors.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Sales and KPI achievement
6. Operational management
7. Conflict resolution
8. Communication and organizational skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $18.00 to $20.00 per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. An incentive program is also available, subject to performance-based criteria.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a radically client-centric mindset and collaborative working methods. The company values creativity, ownership, and continuous learning, encouraging employees to break new ground in the fashion industry.