Gucci Senior Client Advisor

New York City • USA

Tuesday, March 4, 2025

Gucci, a renowned luxury fashion brand, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and innovation, providing employees with opportunities to excel in a dynamic and fast-paced environment. The brand is dedicated to nurturing talent and promoting a collaborative workplace where every team member is empowered to contribute to Gucci's legacy of excellence.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking within the community and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
8. Perform floor leadership duties, including opening and closing the store and organizing coverage for breaks.
9. Maintain visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management and handle difficult client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Minimum of 4+ years of sales experience.
3. Bachelor’s Degree in a related field is preferred.
4. Proven ability to drive positive customer experiences and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Product knowledge and brand representation
5. Effective communication and interpersonal skills
6. Problem-solving and conflict resolution
7. Time management and organizational skills

A minimum of 4+ years of sales experience in retail, luxury retail, or a service-related industry, with a preference for sales management experience.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $22.00 USD to $24.00 USD.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity, creativity, and collaboration. The brand values innovation and encourages employees to be 'Dream-makers,' contributing to the fashion industry's evolution. Gucci is committed to providing a supportive environment where team members can thrive and express their unique talents.