Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative designs and exceptional craftsmanship in the luxury fashion industry. As part of Kering, Gucci benefits from a global presence and a commitment to sustainability and creativity, offering employees a dynamic and inspiring work environment.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of Gucci products and heritage.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products according to Gucci standards.
11. Support daily store operations in the absence of management and address difficult client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI management
6. Operational management
7. Communication and organizational skills

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $23.00 to $25.00 per hour.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employee lifecycle, starting with the candidate experience.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace culture emphasizes inclusivity, accessibility, and the continuous pursuit of breaking new ground.