Gucci Senior Client Advisor

New York • USA

Friday, July 18, 2025

Gucci, an iconic brand within the luxury fashion industry, is part of the esteemed Kering Group. Renowned for its innovative designs and commitment to quality, Gucci offers an inspiring workplace where creativity and excellence are nurtured. As an employer, Gucci is dedicated to fostering a culture of inclusivity and accessibility, ensuring a supportive environment for all employees.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking and acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing staff coverage.
10. Uphold Gucci's visual standards for product displays.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team supervision
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Sales and KPI achievement
6. Operational management
7. Problem-solving and conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $20.00/hour to $23.00/hour.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a dynamic and inclusive workplace.

Gucci fosters a vibrant and inclusive culture that encourages innovation and creativity. Employees are part of a community united by a passion for breaking new ground in the fashion world and beyond. The company values diversity and is committed to providing an accessible and supportive environment for all.