Gucci Senior Client Advisor

New York • USA

Wednesday, May 21, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic workplace where creativity and passion are valued. As an employer, Gucci is committed to fostering an inclusive and diverse environment, encouraging employees to express their individuality while contributing to the brand's legacy of excellence.

1. Supervise and guide Client Advisors on the sales floor to achieve the highest performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding customer expectations.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Contribute to maintaining the visual display of products according to Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to deliver positive customer experiences that build loyalty and achieve measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client relationship building
5. Operational management
6. Problem-solving and conflict resolution
7. Communication and interpersonal skills
8. Organizational skills

Candidates should have prior sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary is $23.00 per hour.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace culture emphasizes inclusivity, creativity, and the empowerment of employees to express their unique talents and contribute to the brand's success.