Gucci Senior Client Advisor

New York • USA

Monday, March 3, 2025

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Gucci is renowned for its innovative designs and commitment to excellence, offering a dynamic work environment where creativity and passion are celebrated. As an employer, Gucci is dedicated to fostering a culture of inclusivity and accessibility, ensuring that all employees have the opportunity to thrive and contribute to the brand's legacy of luxury and innovation.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, coordinating training with store management.
5. Act as a role model by delivering exceptional client service and embodying Gucci's brand values.
6. Attract new clients by networking within the community as a Brand Ambassador.
7. Manage floor leadership duties, including opening/closing the store and organizing coverage during breaks.
8. Maintain visual display standards in accordance with Gucci's guidelines.
9. Serve as the first point of contact for resolving client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry is preferred.
2. Minimum of 4 years of sales experience.
3. Bachelor’s Degree in a related field is preferred.
4. Proven ability to deliver positive customer experiences that build loyalty.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office Suite.
7. Strong business acumen and industry awareness.
8. Excellent verbal and written communication skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and client relationship building
4. Training and development
5. Problem-solving and conflict resolution
6. Time management and organizational skills
7. Networking and community engagement

A minimum of 4 years of sales experience, preferably in luxury retail or a service-related industry, with a proven track record of driving customer satisfaction and achieving sales targets.

Bachelor’s Degree in a related field is preferred.

The base salary range for this position is estimated to be $22.00 to $24.00 USD per hour, depending on experience and location.

Gucci offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Gucci fosters a culture of innovation and creativity, encouraging employees to be radically client-centric and to embrace a flat, connected, and fast-paced working environment. The brand values inclusivity and accessibility, promoting a workplace where everyone is empowered to contribute and grow.