Gucci Senior Client Advisor

Nashville • USA

Sunday, March 1, 2026

Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation, creativity, and inclusivity. The brand is dedicated to empowering its employees, providing them with opportunities to grow and excel in a dynamic and fast-paced environment.

1. Supervise and guide Client Advisors to achieve high performance with a customer-centric approach, driving sales as a leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Assist in team development and growth.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by providing exceptional client service and exceeding shopping needs.
6. Demonstrate excellent knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products according to Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI management
6. Operational efficiency
7. Problem-solving and conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development.

Gucci fosters a culture of inclusivity, creativity, and innovation. The brand values diversity and is committed to providing an environment where employees can express themselves and reach their full potential. Gucci encourages a collaborative and dynamic workplace where everyone is empowered to contribute to the brand's success.