Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group. As a global leader in fashion, Gucci is renowned for its innovative designs and commitment to excellence. The brand offers a dynamic work environment where creativity and passion are celebrated, fostering a culture that values inclusivity and accessibility.

1. Supervise and guide Client Advisors on the sales floor to ensure top performance and customer-centric service.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a brand ambassador by providing exceptional client service and promoting Gucci values.
6. Attract new clients through community networking and represent the brand as a Gucci Ambassador.
7. Manage floor leadership duties, including opening/closing the store and organizing staff coverage.
8. Maintain visual display standards in accordance with Gucci's guidelines.
9. Serve as the first point of contact for resolving complex client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Sales and negotiation skills
4. Effective communication
5. Organizational and multitasking abilities
6. Problem-solving and conflict resolution
7. Networking and relationship-building
8. Training and development
9. Visual merchandising

Candidates should possess sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters a vibrant and inclusive workplace culture, emphasizing creativity, collaboration, and continuous learning. The brand is committed to providing a supportive environment where employees can thrive and contribute to the brand's legacy of innovation and excellence.