Gucci Senior Client Advisor

Nashville • USA

Wednesday, July 16, 2025

Gucci, a renowned name in luxury fashion, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment where creativity and innovation are at the forefront. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury retail sector.

1. Provide supervision and guidance to Client Advisors on the selling floor to ensure high performance through a customer-centric approach.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and embodying Gucci's brand values.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products in line with Gucci's visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving complex client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry is preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Product knowledge
4. Networking and relationship building
5. Visual merchandising
6. Problem-solving
7. Communication and organizational skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. Additionally, employees may be eligible for an incentive program based on individual and organizational performance.

Gucci is dedicated to creating a culture of inclusivity and accessibility, ensuring all employees feel valued and empowered. The workplace is characterized by a commitment to creativity, collaboration, and a relentless pursuit of excellence. Gucci encourages a flat, connected, and fast-paced environment where everyone is seen as an owner and is encouraged to be relentlessly creative.