Gucci Senior Client Advisor

Nashville • USA

Thursday, March 20, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence. The brand fosters an inclusive and dynamic work environment where employees are encouraged to develop their skills and contribute to the brand's ongoing success.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and coordinate training with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador and networking within the community.
8. Drive and surpass individual KPI goals by maintaining high standards of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
10. Maintain visual displays in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Minimum of 4 years of sales experience.
3. Bachelor’s Degree in a related field preferred.
4. Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
7. Strong business acumen and industry awareness.
8. Excellent verbal and written communication skills and organizational abilities.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Product knowledge and brand ambassadorship
5. Problem-solving and conflict resolution
6. Organizational and multitasking abilities
7. Communication and interpersonal skills
8. Proficiency in Microsoft Office

A minimum of 4 years of sales experience in retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and a commitment to inclusivity and accessibility.

Gucci's workplace culture is characterized by a commitment to inclusivity, creativity, and innovation. Employees are encouraged to think outside the box and collaborate across boundaries to achieve shared goals. The brand values diversity and fosters an environment where every team member is empowered to express their individuality and contribute to the brand's legacy.