Gucci Senior Client Advisor

Montreal • Canada

Tuesday, December 16, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to creativity and sustainability. As an employer, Gucci offers a dynamic environment where passion for fashion and innovation are at the forefront, providing employees with the opportunity to contribute to the brand's legacy of excellence.

1. Consistently achieve or exceed monthly and quarterly sales targets for both individual associates and the store, fostering growth.
2. Serve as an exemplary model in delivering unparalleled customer service by welcoming, listening to, and exceeding client needs, demonstrating profound knowledge of Gucci products and heritage.
3. Attract new clientele by acting as a brand ambassador through community networking.
4. Exceed individual key performance indicators by providing extraordinary customer service and sales quality.
5. Collect relevant customer data using company tools (CRM) to build relationships and personalize future development opportunities.
6. Maintain an up-to-date, accurate, and organized client portfolio to regularly contact clients and provide tailored follow-up.
7. Advise clients on general fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
8. Collaborate with colleagues to encourage open and constructive communication, ensuring an extraordinary experience and a positive work environment.
9. Maintain store safety standards to ensure the security of clients, colleagues, and merchandise.
10. Ensure product presentation aligns with Gucci's visual requirements.
11. Participate in daily store tasks, ensuring storage areas remain clean and organized.
12. Perform in-store management duties: opening and closing the store, ensuring adequate floor coverage during breaks.
13. Support daily store operations in the absence of the director.
14. Act as the primary contact for complex client issues.
15. Support store management in achieving key performance indicators by focusing on sales quality and a strong floor presence.
16. Support category activities and provide relevant feedback to enhance performance.
17. Comply with Gucci's image requirements and guidelines.

1. Minimum of four years of experience, ideally in a similar role or customer service context.
2. Experience in staff supervision and scheduling.
3. Proven ability to achieve and exceed individual and store sales targets.
4. Demonstrated ability to build lasting relationships with clients and colleagues.
5. Excellent oral and written communication skills, with the ability to multitask.
6. Ability to analyze business needs and trends and discuss with senior management.
7. Capacity to work in a fast-paced, dynamic environment.
8. Flexibility and adaptability to different clients.
9. Willingness to work a variable schedule, including evenings, weekends, and holidays.
10. Fluency in English and French is mandatory.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
3. Industry awareness and strong business acumen.
4. Strong verbal and written communication skills.
5. Excellent organizational skills.
6. Passion for the fashion industry.

Minimum of four years of experience in a similar role or customer service context, with experience in staff supervision and scheduling.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development, within a supportive and inclusive work environment.

Gucci fosters a culture of innovation and creativity, encouraging employees to break new ground in the fashion world. The brand values diversity and inclusivity, creating a community of passionate individuals united by a shared vision of excellence.