Gucci Senior Client Advisor

Montreal • Canada

Tuesday, June 24, 2025

Gucci, a distinguished name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and the cultivation of a diverse and inclusive workplace. Employees are encouraged to embody the brand's rich heritage while contributing to its contemporary evolution.

1. Consistently achieve or exceed monthly and quarterly sales targets, driving growth for both individual associates and the store.
2. Serve as an exemplary model in delivering unparalleled customer service by welcoming, listening to, and exceeding client needs, demonstrating comprehensive knowledge of Gucci products and heritage.
3. Attract new clients by acting as a brand ambassador through community networking.
4. Achieve and surpass individual KPI goals by providing exceptional customer service and sales quality.
5. Collect relevant client data using company tools (CRM) to build relationships and personalize future development opportunities.
6. Maintain an up-to-date, accurate, and organized client portfolio to regularly contact clients and provide tailored follow-up on sales or client requests.
7. Engage clients with advice on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
8. Collaborate with colleagues to foster open and constructive communication, ensuring an extraordinary experience and contributing to a positive work environment.
9. Maintain store safety standards to ensure the security of clients, colleagues, and merchandise.
10. Ensure product presentation aligns with Gucci's visual requirements.
11. Participate in daily store tasks, ensuring storage and stock areas remain clean and organized.
12. Perform in-store management responsibilities: opening and closing the store, ensuring adequate floor coverage during breaks.
13. Support daily store operations in the absence of the director.
14. Act as the primary contact for complex client issues.
15. Support store management in achieving KPI objectives by focusing on sales quality and maintaining a strong floor presence.
16. Support category activities and provide relevant feedback to enhance performance.
17. Adhere to Gucci's image guidelines and policies.

1. Minimum of four years of experience, ideally in a similar role or customer service context.
2. Experience in staff supervision and scheduling.
3. Proven ability to achieve and exceed individual and store sales targets.
4. Demonstrated ability to build lasting relationships with clients and colleagues.
5. Excellent verbal and written communication skills, with the ability to multitask.
6. Ability to analyze business needs and trends and discuss with senior management.
7. Capacity to work in a fast-paced, dynamic environment.
8. Flexibility and adaptability to different clients.
9. Willingness to work a variable schedule, including evenings, weekends, and holidays.
10. Proficiency in English and French is mandatory.

1. Sales management experience in retail or luxury retail.
2. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
3. Strong business acumen and industry awareness.
4. Passion for the fashion industry.
5. Strong organizational skills.

A minimum of four years in a similar role or within a customer service environment, with experience in staff supervision and scheduling.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a dynamic and inclusive work environment.

Gucci fosters a culture of inclusivity and accessibility, committed to providing a supportive and innovative workplace. The brand values creativity, collaboration, and the empowerment of its employees, encouraging them to embody Gucci's heritage while driving forward its modern vision.