Gucci Senior Client Advisor

Miami • USA

Thursday, February 26, 2026

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative and progressive approach to fashion, Gucci offers an inspiring workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a diverse and inclusive environment where employees can thrive and contribute to the brand's legacy of luxury and style.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance with a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products according to Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that foster loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Sales and KPI management
6. Operational support
7. Problem-solving and conflict resolution

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing a supportive environment for professional growth and development.

Gucci fosters a dynamic and inspiring workplace culture, emphasizing creativity, innovation, and collaboration. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and style. The company is committed to inclusivity and accessibility, ensuring a welcoming environment for all.