Gucci Senior Client Advisor

Miami • USA

Thursday, February 20, 2025

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci is celebrated for its innovative and progressive approach to fashion, redefining luxury for the 21st century. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a dynamic and inspiring work environment.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, and facilitate training in collaboration with store management.
5. Exemplify exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Operational support
7. Conflict resolution
8. Communication and organizational skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for career development and growth within the company.

Gucci fosters a culture of innovation, inclusivity, and accessibility, encouraging employees to be creative and collaborative. The brand values diversity and is committed to creating a supportive environment where everyone can thrive.