Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Supervise and guide Client Advisors on the sales floor to optimize performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
10. Uphold the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI management
6. Operational efficiency
7. Problem-solving

Candidates should possess sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $17.27 USD to $18.00 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K, as well as an incentive program.

Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. Employees are empowered to express their individuality and contribute to the brand's legacy of excellence and creativity.