Gucci Senior Client Advisor

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci is celebrated for its innovative designs and exceptional craftsmanship, offering a dynamic work environment where creativity and passion are highly valued.

1. Provide supervision and guidance to Client Advisors on the selling floor to ensure optimal performance and customer-centric service.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and embodying the brand's values.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by maintaining high standards of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Contribute to maintaining the visual display of products in accordance with Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer service excellence
2. Leadership and team development
3. Sales strategy and execution
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Networking and relationship building
7. Time management and multitasking
8. Communication and interpersonal skills

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $18.00 USD to $20.00 USD per hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, Paid Time Off (PTO), and 401K, as well as an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging a community of passionate individuals who are united by a shared commitment to innovation and excellence in the fashion industry. The workplace environment is dynamic, collaborative, and supportive, promoting personal and professional growth.