Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative and influential approach to fashion. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace, where creativity and passion are celebrated. With a strong emphasis on professional development and employee well-being, Gucci offers a unique environment for individuals seeking to excel in the luxury fashion industry.

1. Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking within the community as a Brand Ambassador.
7. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Maintain visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Sales and KPI management
4. Training and development
5. Problem-solving and conflict resolution
6. Networking and client attraction
7. Visual merchandising
8. Operational management

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional growth and development.

Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. The brand values diversity and is dedicated to creating a supportive atmosphere where all employees can thrive and contribute to the brand's legacy of excellence.