Gucci Senior Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the prestigious Kering Group. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment where creativity and innovation are encouraged. The brand is dedicated to excellence, offering employees the opportunity to be part of a legacy that is both rich in history and forward-thinking in its approach to fashion and luxury.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in conjunction with store management.
5. Exemplify exceptional client service by greeting, listening, and assisting clients to surpass their shopping needs.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's visual guidelines.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Sales and KPI management
5. Problem-solving
6. Communication and interpersonal skills
7. Organizational skills
8. Adaptability and flexibility

Candidates should have sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Gucci prides itself on a culture that values inclusivity, creativity, and innovation. Employees are encouraged to express their individuality and contribute to a collaborative and dynamic work environment. The brand promotes a client-centric approach and values the unique contributions of each team member.