Gucci Senior Client Advisor
Gucci, a prestigious name in luxury fashion, is renowned for its exquisite craftsmanship and innovative design. As part of the Kering Group, Gucci benefits from the support and resources of a global luxury conglomerate, committed to sustainability and creativity. The brand is dedicated to fostering an inclusive and dynamic workplace, where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.
- Provide supervision and guidance to Client Advisors on the sales floor, ensuring a customer-centric approach to drive sales.
- Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
- Facilitate the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and embodying the brand values.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
- Attract new clients by networking within the community and acting as a Brand Ambassador.
- Manage floor leadership duties, including opening/closing the store and organizing coverage.
- Uphold visual display standards in accordance with Gucci's guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Leadership and team management
- Customer service excellence
- Product knowledge
- Networking and client attraction
- Operational management
- Conflict resolution
- Communication and organizational skills
Sales management experience in retail, luxury retail, or a service-related industry is preferred.
Bachelor’s Degree in a related field is preferred.
Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.
Gucci is committed to creating a culture of inclusivity and accessibility, valuing diversity and encouraging employees to express their unique talents. The brand promotes a collaborative and innovative work environment, where everyone is empowered to contribute to the brand's success.


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