Gucci Senior Client Advisor

Las Vegas • USA

Tuesday, April 1, 2025

Gucci, a renowned name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment that fosters creativity and excellence. As part of the Kering Group, employees benefit from a rich heritage of luxury and an expansive network of opportunities.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, facilitating training in collaboration with store management.
5. Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to deliver positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills.
8. Excellent organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team supervision
2. Customer service excellence
3. Product knowledge and brand representation
4. Networking and client attraction
5. KPI-driven sales performance
6. Operational management
7. Problem-solving and conflict resolution

Candidates should have prior experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, ensuring a supportive environment for all employees. Benefits include opportunities for professional growth and development within the Kering Group.

Gucci fosters a community of passionate individuals united by a commitment to innovation and excellence in the fashion industry. The company values creativity, collaboration, and continuous learning, providing a vibrant and inclusive workplace.