Gucci Senior Client Advisor

Las Vegas • USA

Thursday, March 6, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment where employees are encouraged to express their creativity and contribute to the brand's legacy. As an employer, Gucci is committed to fostering a culture of excellence and growth, providing opportunities for professional development and advancement within the company.

1. Supervise and guide Client Advisors on the sales floor to enhance performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Product knowledge
4. Networking and client attraction
5. KPI-driven sales approach
6. Operational management
7. Conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a culture of inclusivity and accessibility.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and contribute to the brand's legacy. The company values collaboration, innovation, and personal growth, creating a dynamic environment where everyone is empowered to excel.