Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed umbrella of Kering, a global leader in apparel and accessories. Gucci is renowned for its innovative designs and commitment to excellence, offering a dynamic work environment where creativity and passion are highly valued. As an employer, Gucci fosters a culture of inclusivity and accessibility, ensuring a supportive and enriching experience for all employees.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting the Gucci brand within the community.
6. Drive and exceed individual KPI goals through superior customer service and sales quality.
7. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
8. Maintain visual standards of product displays according to Gucci guidelines.
9. Support daily store operations in the absence of management.
10. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Communication and interpersonal skills
7. Organizational and multitasking abilities

Candidates should possess sales management experience in retail, luxury retail, or a service-related industry, demonstrating a track record of driving customer experiences and achieving sales targets.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within a globally recognized luxury brand.

Gucci prides itself on a culture that champions creativity, innovation, and inclusivity. The brand encourages a collaborative environment where employees are empowered to express their individuality and contribute to the brand's legacy of excellence. Gucci is committed to fostering a workplace that is both dynamic and supportive, ensuring all employees feel valued and inspired.