Gucci Senior Client Advisor
Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic and inclusive environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of growth and development, providing employees with opportunities to excel in their careers within the luxury retail sector.
- Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
- Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
- Assist in the development and growth of team members.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering exceptional client service and exceeding client expectations.
- Demonstrate extensive knowledge of Gucci products and heritage.
- Attract new clients by networking within the community as a Brand Ambassador.
- Drive and exceed individual KPI goals through superior customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
- Maintain visual display standards in accordance with Gucci guidelines.
- Support daily store operations in the absence of management and address client issues as the first point of contact.
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field preferred.
- Proven ability to create positive customer experiences that foster loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Excellent verbal and written communication skills and organizational abilities.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Leadership and team management
- Customer service excellence
- Product knowledge and brand representation
- Networking and client attraction
- Sales and KPI achievement
- Operational support and problem-solving
- Communication and organizational skills
Experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Bachelor’s Degree in a related field is preferred.
A reasonable estimate of the current base salary range is $20.00 to $21.00 per hour.
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment lifecycle.
Gucci fosters a vibrant and inclusive workplace culture, encouraging creativity and innovation. Employees are united by a shared passion for pushing boundaries in the fashion industry and beyond, creating a community that values diversity and collaboration.

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