Gucci Senior Client Advisor

Houston • USA

Wednesday, July 16, 2025

Gucci, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of iconic brands. As an employer, Gucci offers an environment that fosters creativity, innovation, and excellence, providing its employees with opportunities to thrive in a dynamic and inclusive workplace.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance with a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Drive and exceed individual KPI goals through superior customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and supervisory skills
3. Strong relationship-building capabilities
4. Excellent communication and organizational skills
5. Proficiency in Microsoft Office
6. Innovative problem-solving abilities
7. Ability to work in a fast-paced environment

Candidates should have experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations to support candidates and employees throughout the employment lifecycle.

Gucci fosters a collaborative and innovative workplace culture, encouraging employees to be creative, take ownership, and work with a client-centric focus. The company values diversity and inclusivity, creating a supportive environment where everyone can thrive.